Find answers to common questions about our booking system, payments, and services. Can't find what you're looking for? Contact us.
Log in to your account, then click Book a Court from your dashboard or the home page. Select your preferred court, date, and available time slot(s). Choose your payment method and complete the booking. You'll receive a confirmation via email.
The advance booking window is set by the venue and is typically up to 30 days ahead. The available date range is shown on the booking calendar.
Hold bookings reserve the slot temporarily while you complete payment. You must pay before the hold timer expires, or the slot will be automatically released for other players. The hold duration is shown on the payment screen.
Cancellation eligibility is set by the venue and shown on your booking confirmation. Please contact the venue directly for special circumstances.
A grace period applies after your booking start time. If you don't arrive within the grace period, the venue may release your court. No-show bookings are generally not eligible for refunds.
Yes, you can select multiple consecutive time slots for the same court during the booking process. Each slot is priced individually and the total is calculated automatically.
Each court rental includes up to four (4) players at no additional cost. Any participant exceeding the included four (4) players will be charged ₱50 per person, per hour, unless a different arrangement has been mutually agreed upon by both parties prior to the booking.
The person who made the booking is responsible for settling all applicable fees. Payments may be made in advance by scanning the official QR payment code and sending the proof of payment through email, Facebook Messenger, or the Reclub app.
Alternatively, payment may be made at the venue on the day of the scheduled booking. All participants will be checked against the official booking list upon arrival, and any applicable additional player fees must be settled before or during court use.
For coaching inquiries, please send us a message for more information, including coach availability, rates, and scheduling.
Each coach sets their own hourly rate, which is displayed on their profile and during the booking process. The rate shown at booking time is the rate that applies to your session.
We accept GCash, Maya, and QR Ph for online payments, all processed securely through Xendit. Cash payments may also be accepted at the venue for walk-in transactions where enabled.
A small convenience fee may be applied to online transactions to cover payment processing costs. The exact fee is shown during checkout before you confirm your payment. If you use a voucher, the convenience fee is calculated on the discounted amount.
Where enabled by the venue, cash payments are accepted for walk-in bookings and point-of-sale purchases. The staff will process your payment and provide a receipt.
If a payment fails, your booking will not be confirmed and the slot will be released. You can try again with a different payment method. If money was deducted but the booking wasn't confirmed, the payment gateway typically reverses the charge within a few business days. Contact the venue if you need help.
You'll see a payment success page immediately after completing your payment. You'll also receive a confirmation email with your booking details and payment receipt. You can view all your bookings and their payment status from your dashboard.
Refund eligibility depends on the venue's configured policy and the type of transaction. If you believe you are entitled to a refund (e.g., a venue-initiated cancellation), please contact the venue directly.
Once approved, refunds are processed through the original payment method. Processing times typically take 1–5 business days for e-wallets and 5–14 business days for bank-funded channels.
If the venue cancels your booking (due to maintenance, weather, or other reasons), you are entitled to a full refund. You'll be notified via email and the refund will be processed automatically.
We collect your name, email, phone number, and transaction history. Technical data like IP address is collected for security purposes only. For full details, please read our Privacy Policy.
Your password is hashed using bcrypt before storage. We never store plain-text passwords. Even our staff cannot see your password — if you forget it, you'll need to reset it through the forgot password flow.
Yes. Under the Philippine Data Privacy Act (RA 10173), you have the right to request deletion of your personal data. Contact the venue using the support details published on the homepage and footer to request account deletion. Note that financial records may be retained as required by law.
No. We only use a single essential session cookie (HTTP-only, expires after 2 hours) to maintain your login. Your theme preference is stored in localStorage (not a cookie). We do not use advertising, analytics, or cross-site tracking cookies.
Try clearing your browser cache and refreshing the page. Make sure you're using a modern browser (Chrome, Firefox, Safari, or Edge). If the issue persists, try accessing the site in an incognito/private window. If it still doesn't work, contact the venue with details about your browser and the issue.
Check your spam/junk folder first. Make sure email notifications are enabled in your profile preferences. If you still don't receive emails, verify that your email address is correct in your profile, and contact the venue for help.
Ensure SMS notifications are enabled in your profile preferences and that your phone number is in the correct Philippine format. SMS delivery depends on your mobile carrier and network availability. If the issue persists, contact the venue.